Cancellation & Refund Policy

I ask that you could please respect my cancellation policy, as this will need to be followed.
If you would like to cancel your appointments you will need to give 48 hrs notice. If a booking fee has been taken this will be refunded to you ASAP. Should you cancel your appointment with less than 48hrs the booking fee will be lost.
You may wish to rearrange your appointment when you cancel, but a new date & time must be agreed within your cancellation notice time frame in order to keep the booking fee.
If you want to rearrange but cancel with less than 48hrs notice, please note a pre -payment will also be taken.
I will do my best to accommodate any special circumstances but I cannot guarantee your booking fee will be returned should you cancel with very short notice.

If you are not satisfied with the service I have provided, please get in touch via our complaints form and i will be in touch ASAP. My passion is to provide a great service and high quality final results.
As discussed on consultation i provide as much information and advice as possible.

If you are trying to achieve something that isn’t realistic or could provide to be a challenge, i will be totally up front and honest with you but if you wish to go ahead with the service please note you will need to fill out a declaration form, to acknowledge and take responsibility should the outcome not be exactly what you want.

A consultation is required 48hrs before a new colour service or change in colour service.
This will include a skin test, which is COMPULSORY & we will discuss what you would like done. I will need to ask you a few questions & get you to sign and date my consultation form at the end of the appointment to confirm.

£25 will be taken on this consultation appointment (which will be paid towards your hair appointment should you proceed & book) & it should not be more than 30 minutes.

Once you are happy with the consultation and pricing we can then proceed and book your appointment.

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